All pledges can be refunded up to the completion of the Pledge Manager campaign, no questions asked.
If the refund is requested more than 15 days after the end of the Kickstarter campaign, 15% will be deducted from the amount (corresponding to the charges incurred by Kickstarter and Stripe, since we will not be refunded at that point), and the refund will have to be done via PayPal instead of the Credit Card you used on Kickstarter.
If you've paid for a pre-order, either on Kickststarter or e-commerce store front (like Shopify or Amazon), but have changed your mind about the purchase, you can request a refund. Disparity Trap refunds can be issued for pre-ordered products, as long as the request is made within 30 days of release date (date of delivery announcement), or within 14 days of purchase, and the product has not been downloaded (virtual product) or opened/unwrapped (physical product).
Please note, if you have downloaded the virtual product of the order or opened the product out of its wrapping, you will not be able to request a refund.
All refunds require the return of the unopened product and the customer must cover the return shipping costs. If the product is returned undamaged a refund for the product price will be issued to the card on file (less the shipping charge and any deduction listed above).
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